In response to present challenges we have been adapting our products and services to meet the demands of the current situation. One of the services we have been providing across the region since April is a Premium Home Collection and Re-delivery Service.
We have introduced this in order to assist customers, dealers and manufacturers in transporting vehicles safely and securely from and to customers’ homes. However our service is not only about transporting the vehicles but also about elevating the customer experience and helping brands to re-connect with their customers.
- Vehicle transported safely and securely on a flatbed truck.
- Digital notifications sent to Customer including location and updates.
- Calls made from branded dedicated IVR.
- Professional English/Arabic speaking Customer Service Representatives.
- Digital vehicle inspection on collection and re-delivery.
- Health and safety procedures observed including PPE.
- Product trained Recovery Operators.
- Customer Satisfaction Survey offered after each service.
- Automated daily reports sent to Clients and Dealers.
Premium Home Collection and Re-delivery Service is currently offered in the UAE, Bahrain, Kuwait, Qatar and Saudi Arabia.