Whether at the side of the road, at home or in the basement parking, we will come to the rescue and recover the vehicle for repairs by the authorised Dealer.
I had a breakdown yesterday and I had to use your service, it was top class. Great girl answered my call, introduced herself, took my details and said she would get back to me in 3 minutes with a time for the pick-up, she did that and the pick-up was with me in about 15 or 20 minutes, not sure, but really quick. I got an SMS to send my pin location which was great and a follow up call to ensure that all was ok. Top marks all the way, it was great.
Thank you very much for increasing our customer satisfaction.
I want to highlight the professionalism of your tow truck driver who had provided me with an exceptional service for my Ford Fusion today, damaged in a road accident. After waiting for 1,5 hours for the tow truck offered by my insurance company, I decided to call you instead. Your driver called me within 2 minutes and managed to reach my destination in not more than 10 minutes. He was very supportive in all kinds of matter, so I have no hesitation in choosing you again and will recommend your service quality to my friends.
Ford Customer
I am writing to express my thanks to a customer service representative that handled my situation this morning. She was exceptional, patient and got my issue resolved quickly and competently. Please do forward on my thanks and know that I continue to purchase Range Rovers purely because of the great service that I get from the likes of her. Her cheery, helpful and friendly manner was a breath of fresh air and I can't remember the last time I received such great over the phone service in Dubai.
Seems my car had a battery issue in between errands at 8 am. I called the assistance number the man was super-efficient, then the recovery guy was super-efficient and met me in about 30 minutes later. He jump started my car and off to the service center I drove. The call center rep called me at least 3 times to check on the progress throughout the course of this. Totally impressed and thankful for such an efficient, easy and professional service.
Today was my first time to try your service I was on a road trip with friends and we had a flat tire so we pulled over the road side and called you. Your Customer Representative was very helpful, you can sense the responsibility and compassion he made sure the service reached us fast and kept following up with us until he made sure the tire was fixed and we are driving safely. Big thanks as well to your Recovery Operator who came and he fixed the tire, helped arranged the back of the car to fit the stuff he is really professional. We are going to recommend your company to all relatives and friends I really wish this email reaches the managers so they can recognize the amazing team they have.
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