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Customer
Experience Centre

For nearly 20 years we have been assisting OEMs and their dealers to successfully define and support their customers’ journey.

Our Customer Experience Centre delivers 360° customer support through an entire consumer lifecycle and is designed and tailored to the individual OEMs requirements.

We offer multi-functional solutions including entire sales and aftersales support as well as business and administration.

Sales
Support

We provide inbound and outbound support that maximizes brand image and helps to meet sales targets. Working closely with marketing and sales departments we assist with their plans by completely taking care of customer communication. Whether it is lead pre-qualification, a welcome call or a new product campaign we always speak on behalf of the brand.
  • CRM Support
  • Campaign Support
  • Lead Pre-Qualification
  • Welcome Call
  • Customer Satisfaction Survey
  • Mystery Shopping
  • Social Media Chat

After Sales
Support

Our aftersales support helps to maintain a positive long term relationship between customers and the brand. A transparent and responsive approach helps to maintain customer satisfaction, which in turn converts into brand loyalty.
  • Complaint Resolution
  • Recall Support
  • Extended Warranty Enrolment
  • Connected Vehicles Enrolment
  • Customer Satisfaction Survey
  • Mystery Shopping
  • Database Cleansing

Telematics
Support

Our contact centre integration with connected vehicles allows customers to be efficiently handled by our Roadside Assistance Specialist without requiring call transfers to another provider.
  • Optimised Roadside Assistance
  • Breakdown
  • Vehicle Status
  • Connected Vehicles Enrolment

How Can We Help
Your Business

We can help automotive manufacturers increase their customer retention and loyalty by enhancing service quality while also reducing their costs or resolving their capacity issues. Please contact us today to find out how we can help.